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Women We Watch In Tourism

Women We Watch is the first global podcast featuring women leaders in Tourism and Hospitality business and their achievements in entrepreneurship, gender equality, innovation, crisis management and so much more. Each Episode presents the professional journeys of these women leaders, their business models, experiences, leadership qualities and practical transferable strategies for listeners. It features diverse range of women leaders who are movers and shakers, across age groups, geographical regions and sectors within the industry who will share sharp, unfiltered insights and unconventional wisdom. Besides their professional and entrepreneurial journeys, these changemakers will share their human journey — with all its failures and setbacks. The show prides itself on being the ideal platform for women in tourism to seek inspiration, knowledge and to transform their potentials. WWW podcast in jointly presented by World Women Tourism and The Flapper Life. World Women Tourism is World Women Tourism, a network intelligence platform that provides opportunities to women in tourism to connect, grow and flourish. The organization visions to impact the trajectory of women in the tourism industry through promoting diversity, knowledge sharing, building networks, capacity building and opening up business opportunities.For more information, visit us at https://www.worldwomentourism.comThe Flapper Life is a boutique travel studio that paints the destination of your dreams on a blank canvas and takes you to the destination in an unlimitable style. For more information visit us at : https://www.theflapperlife.com

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Women We Watch In Tourism

Neeta Lachmandas: Transformative Leadership in Turbulent Times

September 27, 2021 • Barkathunnisha • Season 1 • Episode 6

Research has indicated that fewer than 18 percent of leaders have the qualities of mind to optimally lead in volatile, uncertain, complex, and ambiguous (VUCA) environments, like in the current pandemic (Forbes, 2020). Of the many pressing demands on leaders, transforming their destinations/companies to adopt a new, “bionic” operating model may be the most urgent and will require them to lead in new transformative ways. The COVID-19 pandemic seems only to have accelerated the need for the transformation of people, businesses, and economies to survive and thrive in the volatile ecosystem.

In our Episode 6, we engage in a highly insightful conversation with a leader who is passionate about and committed to transformative leadership, and agile leadership style and service excellence in creating bespoke service experiences.

Ms Neeta Lachmandas, is the Executive Director at the Institute of Service Excellence Singapore. She leads the Institute in driving forward its mission to help businesses in Singapore in their digital service transformation efforts, raising service levels, and building consumer experience strategies through three key areas of focus: benchmarking and comparative analysis using customer satisfaction data analytics, research, and thought leadership, and industry engagement.

Prior to her ISES appointment, Neeta was Assistant Chief Executive, Business Development Group, at the Singapore Tourism Board (STB). In that role, she helmed the Board’s efforts in strengthening Singapore’s position as a premier business and Meetings, Incentive Travel, Conventions and Exhibitions (MICE) destination; increasing Singapore’s share of the medical tourism and private education sector; and growing the cruise industry. Neeta’s eight years at STB also saw her lead in a wide range of areas, from manpower and labor policies to technology development and service excellence.

Neeta has 20 years of working experience in the areas of marketing, communications, account management, and business development, in companies such as Leo Burnett (S) Pte Ltd, Northwest Airlines Inc., and the Media Corporation of Singapore. Throughout this time, Neeta had been responsible for profile building, business development, identifying and targeting new clients, brand management, advertising and client communication, public relations, event management and putting into place loyalty and CRM strategies.